The author of this article has a utopian hope – but he recognises that it won’t happen by accident.
To get this future, we’ll have to restructure our relationships (including our economic relationships) in the present, and put a lot more emphasis on emotional intelligence.
Originally shared by Yonatan Zunger
A thoughtful piece by Kai-Fu Lee about the effects of AI on work. As he rightly points out, the AIs we are building, and that we are likely to be able to build over the next several generations, are “narrow” AIs – ones which can do a specific task well, but have no comprehension beyond that. I’m more confident than he is that we’ll make significant steps towards “general” AI in our lifetimes, but I agree with him that those won’t be the things affecting our economy or world in the near future.
When it comes to the question of the jobs which will be (and are already being) displaced by these AIs, Lee wisely avoids either overly optimistic or pessimistic perspectives. But he spends the last part of the article making a compelling case for the increasing importance of a type of work which humans are particularly suited for: emotional labor.
He talks about this in several contexts, but a good example is a doctor delivering a serious diagnosis. While a computer may be able to diagnose more accurately than a human within our lifetimes, with things like this the delivery of the diagnosis, and the human interaction which accompanies and follows it, is supremely important.
Historically, emotional labor has been “invisible” labor, unrecognized, unpaid, and unappreciated. But our increasing recognition of it is happening at a time when our need for it is increasing, as well. It wouldn’t surprise me to see this become a substantial economic sector in the future, just like the service, manufacturing, and agricultural sectors.
Some such jobs already exist, of course, from child care to therapy to sex work. And the flexibility of the Internet may offer new outlets for this: if you could pay someone to just listen to you for a while and not be a jerk, or get paid by someone for the same, would you?
https://www.wired.com/story/a-blueprint-for-coexistence-with-artificial-intelligence/amp