OK, I’ve decided. I’m taking my first two books away from Smashwords for wide distribution, and publishing them through Draft2Digital instead.
Why? Because Smashwords recently sent me an email telling me that I needed bigger cover images to be in their premium catalog. I went into Photoshop and blew up the images I had to the size they asked for, and re-uploaded them.
Now one of the two is failing inclusion in the premium catalog, based on some fussy aspect of internal formatting. Which I didn’t change. It’s been in the premium catalog since 2009.
I once directly challenged Mark Coker in the comments on a Passive Voice post about the fact that Draft2Digital is so much easier to use than his service. His response was “it’s not really that hard”. But, Mark, it’s harder than it needs to be, and harder than your competitors. Maybe consider that a problem for you, as well as for the customers who are giving you this feedback?
Draft2Digital also pays me when I reach a much lower earnings threshold ($10 instead of $50, I believe). (This isn’t actually the case, when I checked. It’s $10 for SW too, but they pay quarterly rather than monthly.)
So, while I’ll leave City of Masks and Gu up at Smashwords itself – at least until I get my next payout – I’ll be using D2D for the broader distribution. I can’t be bothered fussing with Smashwords’ silly system for the small number of sales they bring in.